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FAQs

Filter

When and how to replace the filter?

  1. iTherapy stopped with work and You hear the sound alarm. 2. Replace the old filter with new filter ITHE100. 3. Reset iTherapy by holding TIMER and SPEED for 5 seconds. 4. Your iTherapy is working normally now.

Where can I get a new filter?

If you do not have an extra filter , you can buy it either here or in our store.

Instructions on how to change the filter?

Check out the photos below.

iTherapy instructions

Where to put iTherapy?

The only correct mounting location is on the wall.

Incorrect montage

Do not put iTherapy on the shelf, desk, floor or the table.

How to place iTherapy on the wall?

Look at pdf instructions below.

Warranty, returns, and service

Does it have a warranty?

Warranty is 2 years.

Returns

We accept returns 14 days from purchase.

Service

For any issues with hardware or software of your iTherapy, please contact us at +38521772805 or

e-mail:service@crystal-idea.com

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